Is it too much to ask that you out-source your ‘customer services’ to English-speaking, fully compos-mentis staff who possess communication skills & have more than 1 brain cell?
This is a rhetorical question & the answer is obviously yes – it is too much to ask.
There are many, many examples under this topic however, I have today had a very bemusing call with my credit card company about a payment to my account that was returned.
The call centre is in Ireland & Mrs Doyle has been trying to resolve my issue whilst making Father Ted his tea…
Her: Can I have your name please?
Me: Tara McWilliams
Her: Thank you, can I have your name?
Me: That is my name…
Her: Oh OK Miss McWilliams, how can I help?
I then explained the situation & asked why the payments were returned to me.
Her: Let me look at the system Miss McWilliams.. just one second now, oh I’ll need to put you on hold Miss McWilliams.. I’m back now Miss McWilliams & I can see we have charged you £1.31 on 8th June.
Me: Erm, well, yes that’s correct but….
Her: Thank you for confirming that Miss McWilliams, that will be £55.43.
Me: Errrrr, what will?
Her: Sorry Miss McWilliams, I’ll just need to check the system again.
Me: What for?
Her: I just need to switch screens… one second Miss McWilliams, I’ve got your account up now. That will be £64.72.
Me: WHAT WILL????!!!! What are these amounts that you’re saying to me??!!!!
Her: Miss McWilliams, I’ll have to call you back. My name’s Angela & I’ll call back regarding your queries. Thanks bye.
WHAT HAS JUST HAPPENED???? 1/2hr later, Angela calls back.
Her: Miss McWilliams, it’s Angela. I’m terribly sorry about earlier but my system was slow. I’ve now got your account details Miss McWilliams & I can see we’ve charged you £1.31.
Me: Yeeeeesssssss… that’s not my query.
Her: Sorry Miss McWilliams, what was your query?
Me: OK, so….
Her: *interrupting* Miss McWilliams, I’m just going to refund that charge for you. I’m going to do it right now.
Me: Thanks Angela {you’ve literally chunnered your way through a call making no sense whatsoever to me, or even to yourself, & then announced mid-sentence that you’re refunding me (a refund I didn’t actually ask for, so that’s a bonus!)} Have a good day.
Her: You too Miss McWilliams, can I help with anything else just now?
Me: Not right now Angela, no. I’m struggling to come to terms with what’s just occurred & I need to stop my legs from shaking. Then, I’ll consider re-attempting to get my actual query resolved….
I feel like I’ve been Punk’d…….!!!!
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